Grievance Redressal

Under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Karmgyan has appointed a Grievance Officer to handle complaints about the Platform, its content, its services and how it handles personal data.

1. What you can raise a grievance about

• Inaccurate, misleading or unauthorised content on the Platform.
• Misuse of your personal data, including birth details and consultation history.
• Unprofessional conduct by an astrologer during a paid session.
• A payment, refund, return or delivery problem that support has not resolved.
• Account access, privacy or data deletion requests.

2. Before raising a grievance

Most issues are resolved fastest through our regular support. Please try these first:

• Email support@karmgyan.com — first reply within 24 hours.
• For refunds, email refunds@karmgyan.com — see our Refund & Cancellation Policy.
• For privacy, email privacy@karmgyan.com.

3. Grievance Officer

If support cannot resolve your concern within 7 business days, write to our Grievance Officer:

• Name: Grievance Officer, Karmgyan Technologies Private Limited
• Email: grievance@karmgyan.com
• Postal address: Karmgyan Technologies Private Limited, [registered office address — to be filled before launch], India
• Working hours: Monday to Friday, 10:00–18:00 IST, except public holidays

4. What to include

• Your full name and your registered email or phone number
• What the problem is, and what outcome you are looking for
• Dates, times and any reference numbers (order, booking or payment ID)
• Screenshots, messages or other evidence

5. Our response commitment

• We acknowledge your grievance within 48 hours of receiving it.
• You get a first full reply within 7 days.
• We resolve it within 15 days, or tell you clearly why we need more time and by when.

6. Beyond Karmgyan

If you are not satisfied with our resolution, you can go to:

• The Data Protection Board of India, for complaints about personal data under the DPDP Act, 2023.
• The consumer commissions under the Consumer Protection Act, 2019, or the National Consumer Helpline (1915).
• The cyber cell of your local police, for IT-related complaints.

7. No retaliation

We never act against anyone for raising a grievance in good faith. Raising one does not affect your account or your use of the Platform.

8. Learning from complaints

Every quarter we look at grievances together and use what we find to improve our products, our processes and how we train astrologers. Your concern, however small, helps make Karmgyan better.