Shipping & Returns

This page covers physical items bought in the Karmgyan shop. Each item is sold and shipped by the seller named on its product page. For consultations, reports and credits, see our Refund & Cancellation Policy.

1. Dispatch

• We deliver within India only. Enter your pincode on the product page to check that we deliver to you.
• Each seller sets how long they take to hand your order to the courier. Most dispatch within 1 business day of your payment; made-to-order items can take up to 14 business days.
• The delivery estimate on the product page already includes the seller's dispatch time.

2. Delivery

• After dispatch, delivery usually takes 1–7 business days, depending on where you live. Large cities are the quickest.
• The date shown before you pay is an estimate. Courier delays can happen, especially around holidays.
• Delivery charges, if any, are shown at checkout before you pay.
• Once the seller adds tracking details, you can follow your parcel from your orders.
• If you want to cancel an order that has not shipped yet, write to support@karmgyan.com as soon as you can and we will ask the seller. Once it has shipped, you will need to return it instead.

3. Returns

You can ask to return an item within its return window, counted from the day it was delivered. The window is shown on the product page: 7 days unless the page says otherwise.

• Open Returns in your profile, choose the item, pick a reason and describe the problem. Add photos (up to 8) if the item is damaged, wrong or not as described.
• The seller reviews your request. If it is approved, send the item back and enter the return tracking number on the same page.
• You can cancel your request while it is still waiting for review.
• When the seller receives the item and checks it, your refund goes to your original payment method. Refund timing is in our Refund & Cancellation Policy.
• Please send the item back unused, with its packaging and everything that came with it. If it comes back used or incomplete, the refund can be less than the price paid.

4. What cannot be returned

• Energised or consecrated items.
• Personalised or made-to-order items, such as engraved items or anything made for your birth chart.
• Items the seller has marked as non-returnable on the product page.
• Digital downloads. If a download doesn't work or never reached you, write to us: that is a delivery problem, and we will fix it or refund you.
• Consultations and other services. They are not returned through the shop; their rules are in our Refund & Cancellation Policy.

5. Who pays return shipping

• The seller pays when the item arrived damaged, was the wrong item, or was not as described — and you added at least one photo to your request.
• In every other case, including a change of mind or a request without photos, you pay the return shipping.
• The seller checks the item when it arrives and may change this if the item does not match the photos.

6. Questions

For help with an order or a return, write to support@karmgyan.com. If we cannot resolve it, see our Grievance Redressal page.