Privacy Policy

Karmgyan ("we", "us") is run by Karmgyan Technologies Private Limited. This policy explains what personal data we collect when you use karmgyan.com or a Karmgyan app (the "Platform"), why we use it, who we share it with, how long we keep it, and your rights under Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

By using the Platform, you agree to the use of your data as described here. If you do not agree, please do not use it.

1. What we collect

• Account details: your name, email, and — if you sign in with Google — the profile photo Google shares. Your phone number, if you add one.
• Birth details: date, time and place of birth, for you and for anyone else whose chart you make.
• What you ask and write: questions to Ask AI and in prediction chats, messages in a consultation, reviews, and support requests.
• Orders and payments: what you bought, the amount, the payment reference, and delivery and billing addresses for shop orders. Card and UPI details are entered with our payment partner, not with us.
• Consents you give, with the date, time and device details recorded at that moment.
• Usage and device data: pages visited, your browser and device, your IP address in our server logs, and approximate location if you allow it on the Panchang page (rounded to about 100 metres and not stored).
• Gender, when you enter it for a reading. It is used for that reading and not stored.

2. Why we use it

• To calculate charts, panchang, dasha, matching and the readings you ask for.
• To run consultations, deliver reports and shop orders, and send the emails that go with them.
• To take payments, process refunds and prevent fraud.
• To answer your support requests and complaints.
• To meet legal duties, including tax and GST records and lawful requests from authorities.
• To understand how the Platform is used and fix problems. With your consent, to send you news and offers.

3. Birth details — extra care

Your date, time and place of birth are the most personal things you give us for a reading, so we handle them with extra care.

• They are used only to prepare your charts and readings.
• Only you, the astrologer you book, and Karmgyan staff who need them to help you can see them.
• They are never sold, rented or used to target advertising.
• They are deleted with your account (see section 8).

4. Ask AI and other AI features

Ask AI, prediction chats, parts of the Karma Chakra reading and the Janma Grantha premium report are written with the help of AI models run by outside providers (such as Groq, Anthropic and OpenAI).

• For Ask AI and prediction chats we send your question and a summary of your chart — planet positions, houses and dasha periods. For reports we send the chart findings for each section.
• We do not send your name, or your date, time or place of birth.
• We send this only to produce your answer or your report.
• Your prediction chats are stored in your account so you can read them again. Ask AI conversations are kept in your own browser, not on our servers.

5. Who we share it with

We share personal data only with the following, and only for the purposes in this policy:

• The astrologer you book, for that consultation.
• The seller of a shop item you buy: your name, delivery address and phone number, so they can ship it.
• Cashfree Payments, to take payments and send refunds.
• Google Play or the Apple App Store, when you buy inside our app through them. They handle that payment under their own privacy policies. When you pay inside our Android app with our own payment option, we tell Google the amount, the tax and your state, because Google's billing rules require it.
• Supabase, which hosts our database and handles sign-in, and our cloud hosting providers.
• Google, for sign-in with Google and for Google Analytics (see section 6).
• LiveKit, which carries the audio and video of consultation calls. Calls are not recorded.
• Resend, which sends our emails.
• AI providers, as described in section 4.
• Mappls (MapmyIndia), which receives the place name you type when our own place list cannot find it.
• Government authorities, when a valid legal order requires it.

Some of these providers store or process data outside India, for example in Singapore, the United States or the European Union. We use them only as this policy describes, and we will stop any transfer the Government of India restricts.

6. Cookies, analytics and your browser

We use cookies to keep you signed in and to remember your language. Only if you choose "Allow analytics" do we use Google Analytics, to see which pages are used, with advertising features switched off. If you choose "Only necessary", it never loads. You can change your choice any time from the link at the bottom of every page. When analytics is on and you are signed in, it receives your account's internal ID, not your name or email.

Some things are kept only in your browser: the birth details you enter, your Ask AI conversations and small preferences such as your Panchang city. Clearing your browser data removes them. You can block cookies in your browser, but signing in will then not work.

7. Your rights

• Access: download a copy of your data from your profile, or ask us for it.
• Correction: update your details in your profile, or ask us to correct them.
• Erasure: delete your account (see section 8).
• Withdraw consent: for news and offers, use the unsubscribe link in any email. You can withdraw other consents by writing to us.
• Nominate someone to act for you if you die or cannot act yourself, by writing to us.
• Complaint: write to our Grievance Officer (see the Grievance Redressal page), and if you are not satisfied, to the Data Protection Board of India.

8. Deleting your account

• In the app or on the website: go to your Profile, open Privacy & data, and choose Delete account. The Delete your account page does the same without the app, and lists what is deleted and what is kept.
• If you cannot sign in, email privacy@karmgyan.com from the email address on your account and ask us to delete it. This works whether you used the website or the app.
• We delete your account and your personal data within 30 days of the request.
• Invoices, payment records and our accounting ledger are kept for 8 years, because tax law requires it. They are used for nothing else and are deleted after that.

9. How long we keep data

We keep your data while your account is open. When you delete it, everything is removed within 30 days, except invoices, payment records and the accounting ledger, which the law requires us to keep for 8 years. Statistics that cannot identify you may be kept longer.

10. Security

Sign-in is handled by Supabase, through Google or a one-time link sent to your email; we never store a password for you. Data is encrypted in transit (TLS) and stored encrypted by our database provider. Only staff who need it can reach personal data, and admin access is limited to named accounts. No system is perfectly secure: if a breach affects your data, we will tell you and the Data Protection Board as the law requires, and within 72 hours where it applies.

11. Children

Karmgyan is for people aged 18 and over. If we learn that we hold a child's personal data without verifiable consent from a parent, we will delete it.

12. Changes to this policy

We may update this policy. The date at the top shows the latest version. We will tell you about a material change by email or in the app at least 7 days before it takes effect.

13. Contact

For any privacy question, write to privacy@karmgyan.com, or to our Grievance Officer (see the Grievance Redressal page).